JABRA Engage 50 II UC Stereo Headset
A headset you can rely on
With our innovative Engage+ software, calls using Engage 50 II are clearer and customers enjoy an overall better experience. Make real-time call data translate into effective customer interactions.
This headset is designed with you in mind (you're welcome). It's lightweight, yet durable. Comfortable, yet stylish. You can wear it all day long, almost without feeling it at all. With a smart microphone system that makes sound clearer than ever, it's the best headset to fully satisfy all your customers.
It's not space-age technology. But it's very clever.
A system that can analyse conversations on the fly? Meet the future-proof headset for contact centres: Engage 50 II with the innovative Engage+ software.
Pop-ups in Engage+ provide live guidance on factors affecting customer service during a call, including background noise, microphone settings, silence and obstructions. 1
Customer call handling can be improved in real time (high-five). And staff induction, coaching and retention become extremely simple when relevant information is available at your fingertips, because it makes work easier and more enjoyable.
Integrating leading monitoring solutions with our detailed call analytics provides simultaneous access to our call data and other data from monitoring solutions, making the solutions more valuable. It is possible to get a clearer picture of the customer experience by being able to identify specific issues and take steps to improve them.
We told you it was nifty.
1 Free software download required. Integrations available for selected platforms.
View the full image
Leading monitoring providers have integrated our advanced call data from Jabra Engage into their solutions, and by providing a more detailed picture of the customer experience, the solutions gain value. Jabra data reports on background noise, interference and agent silence during calls, allowing you to identify specific issues and take steps to improve them.
By combining these solutions, you can access visual dashboards that provide insights into audio quality and call patterns to help improve agents and the customer experience on every call.
The magic microphone
Sound quality can affect the duration of a call, which is why we've created the Engage 50 II the best headset for clear conversations with your customers.* We've equipped this headset with not one, but three microphones to provide incredible ambient noise reduction. This means your customer will hear every word you say and the conversion of speech to text is truly precise.
In addition, thanks to the intuitive Engage+ software, our innovative microphone technology creates such perfect conditions that it can help to reduce the average call handling time.
Comfort is not a guaranteed feature. It requires thoughtful design.
An agent who is uncomfortable is a risk of awkward conversations, which is why we designed the Engage 50 II to be so comfortable that you almost don't feel it. Weighing just 45g*, it's very lightweight, and has curved earcups for a comfortable fit.
We shaped the inside of the headset's earcups into an innovative labyrinth-like pattern. It has been developed from user research and specifically designed to reduce pressure on the ear in the most common areas, helping you stay focused in total comfort.
* Stereo and mono variants have different weights.
Exceptional toughness
Taking off carelessly at the end of a long day, moving from desk to desk, throwing into a bag the life of a headset in a contact centre can be difficult. That's why when working on the Engage 50 II, we tried to make it as robust as possible. We've tested everything from the boom arm to the impact resistance, and we're confident it's our most robust and durable headset yet.
It's easy to make bold claims, but we're simply so confident that the Engage 50 II will stand the test of time and even the careless treatment the headphones are subjected to that we've added a three-year warranty to all headsets. Lightweight, very comfortable and durable this headset has everything you need.
Crystal clear connection every time
Advanced speakers and innovative noise-isolating earcups that fit perfectly to the shape of your ear ensure that you'll never miss an important detail during a call again (including never asking you to speak louder or repeating the same information 47 times...).
Thanks to the Engage 50 II's specially designed speakers, optimised to deliver clear sound, users have less to be frustrated about and conversations become more productive. In addition, BalancedVoice not only provides crystal-clear sound, but also automatically processes it to make it as clear as possible another practical feature to help you stay calm during any conversation.
Healthy hearing. Satisfied agents.
That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone 2.0, you can focus on your conversations with the confidence that your hearing is protected.
We've equipped this headset with a host of groundbreaking hearing protection technologies:
- IntelliTone 2.0 keeps average sound exposure at a safe level
- PeakStop 105 dB prevents sudden spikes in sound intensity
- BalancedVoice processes incoming sound for clearer calls
- Speech Level Normalization keeps incoming calls at the preferred volume level
- Intelligent Acoustic Shock Protection proactively removes or reduces potentially harmful sounds
Hearing protection is not just an accessory. It's a lifetime investment.
Smooth talk
Imagine a helper that helps you hear your customers more clearly and optimises the dynamics of every conversation, so you can enjoy greater balance over a long shift.
Engage 50 II uses a unique signal-processing algorithm, BalancedVoice, to stop you constantly turning up the volume during calls and keep you ready to talk all day long. Relax, avoid call fatigue and focus on your customers with nothing else to worry about.
However, it's normal for us to say that, which is why we asked users like you to test this unique technology. They unanimously found that voices with higher pitches were clearer and speech was easier to distinguish from background noise, while at the same time the tone of sound was more even, making it sound more pleasant to the ears*.
*Evaluated by the Jabra Nele-e sound perception improvement study, Fraunhofer IDMT, February May 2017.
Forget about missed calls
You no longer have to worry about missing a call. With the adjustable ringtone on the Engage 50 II, all you have to do is select a ringtone and set the volume and this super smart headset will do the rest.
Configure the SmartRinger to ring only when you're away from your desk working from home you can enjoy more freedom to go get coffee or put dishes in the dishwasher, and at the office you'll no longer annoy your colleagues with the headset's ringtone.*
*SmartRinger only rings when the headset is on a flat surface.
Collaborating with others
Connecting with customers is as easy as a walk in the park when you have the Engage 50 II. This headset works with all leading contact centre and Unified Communications (UC) platforms, and on top of that, it provides integrated call handling for Amazon Connect, Genesys Cloud CX and NICE CXone users when used with the call handling module.
By choosing the UC variant with Google Meet and Zoom compatibility certifications, you can enjoy seamless connections with customers around the world without too much stress. Stay close. Stay in control. Stay connected.
The programmable buttons on the call handling module can be integrated with contact centre and Unified Communications (UC) platforms, allowing you to easily perform everyday tasks such as calling a supervisor for help with a few simple touches.
Protect your concentration
Say goodbye to costly interruptions with the Engage 50 II headset, which sets clear boundaries by telling others not to disturb you.
A red light automatically activates during a call, signalling to everyone around you that it's not the best time to chat, so you can focus on your customer and, when the call is over, giving your colleagues a clear signal of your availability.