Frequently Asked Questions
The website mentions "TELLITAV 2-5 tööpäeva" for a product. Is it possible for me to go somewhere to pick up the product and get it immediately?
The website states "AVAILABILITY: IN STOCK" for a product. Which store's availability does this indicate?
Can I return a purchased product to the store if it does not suit me or if I don’t like it? What is the time frame for returns?
Do you offer gift cards, and where can I purchase them?
Are the prices the same in the online store and in retail stores?
If I want to order something, do I need to make a down payment?
If I have made an advance payment by transfer and the product is available in the store, can I immediately go to collect the item? Can I use the payment order as proof?
The computer's description mentions "DOS" or "Linux," what does that mean?
I bought a product that, according to your website, comes with a free game. How do I get it?
Are the prices on the website inclusive of VAT?
Are the prices on the invoice/order sent or printed for me inclusive of VAT?
I bought a desktop computer from Arvutitark with Windows pre-installed, but when I start it, Windows is asking for some activation code.
How can I track the status of my order?
How long does the product warranty last, and what does it cover?
What should I do if the product is damaged upon arrival or a defect occurs?